Sales Back office Management Tech FAQ Get in touch

The repetitive stuff? AI's got your back.

Where AI does the routine back-office work — reading the documents, raising the invoices, monitoring the numbers — so your team's time goes to the work only they can do.

Documents Queries Portals Suppliers Stock Delivery Monitoring

Document & invoice processing

The problem

Every document needs a person. Every person feeds the same place.

Orders, delivery notes and invoices arrive in 200 different layouts. Each one passes through a human, then into your system. The bottleneck is your team.

Today
PDF XLS
~hours
Daily, on data entry
With AI

Same documents. One AI. No keying.

AI reads every layout, extracts what matters, and pushes the data straight into accounts, stock or wherever it needs to go. Your team only sees exceptions.

With AI
PDF XLS AI
90%
Auto-processed, zero keying

Customer queries & disputes

The problem

Every query starts a chase across emails, deliveries and payments.

An hour digging out the PO, the delivery note, the signed POD and the payment record. Every query, from scratch.

Today
PO 9924 DELIVERY SIGNED POD PAYMENT £1,840 ? Query
~hour
Per query, by hand
With AI

The full case file, ready in seconds.

AI assembles every related record — order, delivery, POD, email, payment — into one bundled view. The team only writes the response.

Case file · auto
? Query AI CASE FILE PO 9924 12 × widget · £1,840 Delivery #7741 DPD · 28 Apr 09:42 Signed POD J. Patel · 28 Apr 11:20 Payment £1,840 · BACS · 12 May
Seconds
To assemble the evidence

Customer portals

The problem

Big customers won't take email invoices. Half a day on logins.

Tungsten, Coupa, Tradeshift, Ariba — each portal needs a login, manual key-in, attach the PDF, capture the reference. Multiply by 10 customers.

Today
INV-1208 £1,840 Tungsten Login & enter manually Coupa Login & enter manually Tradeshift Login & enter manually Ariba Login & enter manually
Half a day
Per week, on logins
With AI

Submitted to every portal automatically.

AI files each invoice in the right format for each portal, captures the reference, and posts it straight back to your accounts system.

With AI
INV-1208 £1,840 AI Tungsten SUBMITTED Ref TX-44218 Coupa SUBMITTED Ref CO-90142 Tradeshift SUBMITTED Ref TS-21884 Ariba SUBMITTED Ref AR-77310
Hands-off
Every portal, every invoice

Supplier communications

The problem

Price changes, lead times, MOQs — all buried in supplier emails.

Suppliers email when prices go up, lead times slip, items go end-of-life, MOQs change. The buyer reads them, interprets, updates the system. Or doesn't, until a stockout makes it obvious.

Supplier inbox
SUPPLIER INBOX · 4 UNREAD Briggs & Co Price update — widget range from 1 June UNREAD Acme Steel Updated lead times for SKU-220 series UNREAD West Industries End of life notice — SKU-091-GRN range UNREAD Steeltrade Minimum order quantity has changed UNREAD
4 unread
All needing the buyer
With AI

Every supplier email read, extracted, and applied to your system.

AI watches the supplier inbox, classifies what's changed (price / lead time / discontinuation / MOQ), pulls out the numbers, and either updates the system or queues a human review.

AI · processed
AI · 4 UPDATES PROCESSED Briggs & Co · Price change Widget range +8% · effective 1 Jun APPLIED Acme Steel · Lead time SKU-220 series · 5d → 14d UPDATED West Industries · Discontinued SKU-091-GRN · last orders by 1 Aug REVIEW Steeltrade · MOQ change SKU-118-RED · MOQ 25 → 50 APPLIED
4 applied
3 auto · 1 routed for review

Stock control

The problem

Every channel says a different number.

Warehouse, eBay, Amazon, Shopify, your own site — all out of sync. Oversells happen weekly. Customers find out before you do.

SKU-220-BLU across channels
Channel
Says
Warehouse
12
Shopify
19
Amazon
23
eBay
8
Weekly
Oversells you can't avoid
With AI

One stock count. Every channel within seconds.

Real-time sync across warehouse, eCommerce and POS. Predictive reorders by velocity and lead time. Batch and expiry tracking built in.

SKU-220-BLU · synced
Channel
Says
Status
Warehouse
12
live
Shopify
12
live
Amazon
12
live
eBay
12
live
Real-time
Every channel, every move

Delivery & logistics

The problem

Despatch by spreadsheet. Customer chase by phone.

Pick the carrier, print the label, type the tracking, answer "where's my order?" all afternoon. Repeat tomorrow.

despatch.xlsx
Order
Carrier
Track
#7741
DPD?
#7742
RM 48
#7743
DPD?
#7744
FedEx
~hours
Daily, on the despatch desk
With AI

Booked, tracked and confirmed — without phone calls.

Best-rate carrier picked by weight and SLA. Labels printed. Tracking links sent. Delays flagged before the customer notices.

Despatch · today
#7741DPD next-day · DZ4429187tracked
#7742RM 48 · WB87440092tracked
#7743DPD next-day · DZ4429188in transit
#7740FedEx · delay flaggednotify
Hands-off
Only exceptions reach you

Live monitoring & alerts

The problem

You find out at the weekly stocktake. Too late.

By the time the report runs, the stock's already short, the customer's already overdue, the sales line has already missed the month.

SKU-118-RED · this week
50 25 0 REORDER ! Mon Tue Wed Thu Fri 2 days below reorder before the stocktake
2 days late
Behind reality, every week
With AI

Find out the moment something needs your attention.

Watches any number — stock, accounts, sales, ops. Alerts via email, SMS, or directly into your systems. Optionally takes the next action automatically.

SKU-118-RED · live
50 25 0 REORDER ! ALERT · LIVE Mon Tue Wed Thu Fri → PO drafted · 200 units · Briggs & Co
Live
Caught while it's still fixable

Got a back-office task that eats your week?

Tell us what's chewing up your team's time. We'll tell you whether AI can take it on, how long it would take to build, and what it'd cost.