Privacy Policy

Defy Logic LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

1. Who We Are

Defy Logic LTD is a company registered in England and Wales (Company No. 5043661, VAT No. GB886794444). You can contact us at info@defy-logic.co.uk or by calling 03300 88 3946.

2. Information We Collect

We may collect:

• Contact information — your name, email address, and details you share when you contact us.
• Usage data — how you interact with our website, pages visited, and time on site.
• Technical data — IP address, browser type, device type, and operating system.

We do not collect sensitive personal data (financial information, health data, or government identifiers) through this website.

3. How We Use Your Information

• To respond to enquiries and communicate about our services.
• To improve and maintain our website.
• To comply with our legal obligations.
• To protect against fraudulent or unlawful activity.

We will not use your personal information for marketing without your explicit consent.

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

• Legitimate interests — for business enquiries and service improvement.
• Consent — where you have provided explicit consent.
• Legal obligation — where required by applicable law.

5. Data Retention

We retain personal data only as long as necessary to fulfil collection purposes or as required by law. Enquiry data is typically retained for up to 24 months unless an ongoing relationship is established.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with trusted service providers under appropriate data processing agreements. We may also disclose information where required by law or to protect the rights and safety of Defy Logic LTD or others.

7. Cookies

Our website may use cookies to improve your browsing experience. You can instruct your browser to refuse cookies, though some parts of the site may not function correctly as a result. We do not use cookies for advertising tracking purposes.

8. Your Rights

Under the UK GDPR you have the right to:

• Access, correct, or erase your personal data.
• Object to or restrict processing.
• Request data portability.
• Lodge a complaint with the ICO at ico.org.uk.

To exercise your rights, email info@defy-logic.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no internet transmission method is completely secure.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date.

11. Contact Us

Questions? Email info@defy-logic.co.uk or call 03300 88 3946.